Top Marks for Support and Documentation
More than 480 corporate customers from the United States of America, Canada, Australia, New Zealand, Great Britain, the Netherlands, Belgium, Germany, Austria, and Switzerland and further countries rated product quality, technical support, and documentation as part of the latest MailStore Customer Satisfaction Survey 2014.
92.8 percent of our customers rate the quality of MailStore support as "Very good" or "Good". Only two companies out of 486 rated our support as "Poor" – much to our regret.
92.18 percent of the customers surveyed rated the response time of the technical support team as "Very good" or "Good".
93.6 percent of companies surveyed rated the clarity of the documentation as either "Very good" or "Good" and 93 percent judged the coverage of the documentation to be "Very good" or "Good".