Support Overview

Technical Support

Technical support at MailStore is provided exclusively by qualified IT experts who handle cases within extremely short response times. We are here for you!

Email Security Made in Germany

Technical Support at MailStore

Do you need support during your test phase? Are you already a customer and have a technical problem? Are you looking for more technical information or detailed instructions? You are in the right place.
Our Knowledge section contains a comprehensive range of support information for all of our products – everything from introductory articles to knowledgebase articles and to detailed instructions for specific application scenarios. Trial versions and other free tools can be found in the Downloads section. Our resellers and service providers can get in touch with us via Partners.

Top marks for support and documentation

More than 570 corporate customers from United States of America, Canada, Australia, New Zealand, Great Britain, the Netherlands, Belgium, Germany, Austria, and Switzerland and further countries rated product quality, technical support, and documentation as part of the latest MailStore Customer Satisfaction Survey.

Support Quality


93.0 percent of our customers rate the quality of MailStore support as “Very good” or “Good”.

Response Time


94.2 percent of the customers surveyed rated the response time of the technical support team as “Very good” or “Good”.



90.9 percent of companies surveyed rated the clarity of the documentation as either “Very good” or “Good” and 90.4 percent judged the comprehension of the product documentation to be “Very good” or “Good”.