Do you need support during your test phase? Are you already a customer and have a technical problem? Are you looking for more technical information or detailed instructions? You are in the right place.
Our Knowledge section contains a comprehensive range of support information for all of our products – everything from introductory articles to knowledgebase articles and to detailed instructions for specific application scenarios. Trial versions and other free tools can be found in the Downloads section. Our resellers and service providers can get in touch with us via Partners.
Excellent support for our customers
We value customer feedback, so we ask our customers about their service experience satisfaction once a support case has been resolved. Here are our most recent results:
Overall Customer Satisfaction
96.5 percent of our customers rate their overall customer satisfaction with “satisfied” or “very satisfied”.
Expertise and Experience
97.1 percent of our customers rate our support staff’s expertise and experience as “satisfied” or “very satisfied”.
Time to Resolve Support Case
90.6 percent of our customers are “satisfied” or “very satisfied” with the time it took to resolve their support case.
The average response rate to our survey is at 12 percent. The figures above show the percentage of “satisfied” or “very satisfied” customers in the fourth quarter of 2019.