For many years now, small and mid-sized businesses across the globe have been relying on MailStore Server, our solution for professional email archiving. While professional archiving compliant with tax and commercial legislation has been a standard part of most companies’ email management environments for quite some time, particularly in Germany, Austria and Switzerland, the arrival of the EU’s GDPR has raised awareness beyond these regions for emails and the personal data they contain.
This year, we broke the barrier of 80,000 customers or installations that use MailStore Server to archive business email communications. We reckon that’s something to be proud of!
We’d like to take this opportunity to thank our customers and channel partners for the trust they’ve placed in us and for their years of loyalty, something that cannot be taken for granted in these turbulent times! You’ll find an overview of some of our customers in our references and case studies.
Also, more than 1,000 Managed Service Providers (MSPs) worldwide use the MailStore Service Provider Edition to offer their customers email archiving as-a-service.
Customer Satisfaction Well Above 90% in 2020, too
Technical support is a fundamental component of all our products. And the loyalty of our customers is reflected in an “overall customer satisfaction” rating of 95.2% in 2020. Our licensing model means that each and every one of our customers is entitled to receive quality technical support. Once a support case has been resolved, we invite customers to complete a short survey to rate their experience. The average response rate was 13.7 percent, with 95.2 percent of customers stating that they were either “satisfied” or “very satisfied” with our service in 2020.
On behalf of the entire team, we’d like to quote Bjoern-Arne Meyn, Product Manager at MailStore:
“When I joined MailStore in October 2012, we had just over 10,000 customers. That this number has grown to more than 80,000 in almost 9 years makes me very proud, and it speaks for the quality of our products and the performance of the team as a whole.”