Our email archiving software aims to make the process of managing emails safer and, above all, simpler. In addition to the personalized technical support offered by our qualified staff, MailStore Help provides customers with a wide range of materials that help them to install and operate MailStore without complications. While on this subject, we would like to remind customers once again to make sure that they are using the latest version of the product.
Another pool of expertise is our popular knowledge base, where our support engineers document solutions to known symptoms and error messages that often result from the interaction of individual infrastructure products such as email servers, anti-virus software and firewalls, with MailStore Server itself.
Below, we present the top 5 most-clicked articles from MailStore’s knowledge base (English version) for MailStore Server and MailStore SPE.
- Subject: Error message: Authentication failed because the remote party has closed the transport stream
- Subject: EWS Error Code: ErrorMimeContentConversionFailed
- Subject: Content: Flagged emails are not deleted
- Subject: The Outlook add-in is not visible
- Subject: EWS Error Code: ErrorMessageSizeExceeded
Technical support is a fundamental component of all our products. Learn more about our support philosophy and the principles behind our excellent support service here: https://www.mailstore.com/en/blog/2018/05/23/the-mailstore-support-manifesto/
Do you have any questions for our technical support team? If so, feel free to contact us at: https://www.mailstore.com/en/support/
Click here to find other practical MailStore tools and add-ons, as well as set-up files for our products.