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Tech Tip Installation Basics

Tech Tips: Installation Basics for MailStore Server

In our Tech Tips blog series, we want to give all interested parties, customers, and partners detailed information on selected product features and demonstrate how these can be used in MailStore Server. As well as providing brief background information on the topic in question, each blog post in this series includes a video. In this article, our Technical Support Engineer will show you which system requirements have to be met in order for you to install and use MailStore Server.

Check Your System Requirements Before Purchasing MailStore Server

 So that you can use MailStore Server’s full function range after purchase, we recommend that you acquaint yourself with the system requirements and installation basics before buying the solution. Doing so will give your IT managers an insight into whether MailStore Server can be implemented in your company for email archiving and, if so, how this should be done. This will allow potential pitfalls to be identified and eliminated in advance.

MailStore Server: Installable on Windows Operating Systems Only

If you intend to run MailStore Server in a smallish user environment, you can simply install it on a Windows 10 PC. Companies with a mid to large-sized environment are advised to use a Windows Server operating system. It is especially important to note that MailStore Server can only be installed on Windows operating systems as it requires Microsoft’s .NET Framework 4.5.1 software. It is also possible to run MailStore Server on a virtual machine. If this is feasible in your company, MailStore Server should be operated on a separate system.

Help in Planning the Installation System

The “System Requirements” section of the MailStore Server Online Help can help you plan your hardware requirements for the installation system. Here, you can specify the total number of users, the retention period in years, and your preferred archiving method in advance as a basis for calculating the respective hardware requirements. You should not exceed a daily archiving volume of 14,000 emails. However, if you do go beyond this threshold or plan to create more than 500 users, please get in touch with our technical support staff at [email protected].

Installing MailStore Server will occupy around 150 MB of space on your local hard disk.

Never Forget Backing Up the Email Archive

Although the databases and archive files are created by default on the local hard disk of the MailStore Server machine on which the email archiving software is installed, they can also be stored on a NAS or network drive if necessary. For reasons of performance and stability, however, we recommend leaving these files on the local hard disk and simply using the integrated backup function to save your data to the NAS or network drive. We explain how to configure this integrated backup function in one of our Tech Tips videos. As shown in the linked video, MailStore Server also offers the option of using an external backup solution to back up the databases and index files to avoid data loss.

Once you’ve installed MailStore Server, you can begin populating the system with users and all their attributes. You can do this manually or by synchronizing with a directory service.


18/01/2019, 03:13

This message is for Dee, Mailstore Software Engineer, and I request that no one except he answers it.

On 1 October 2018 (I believe), CarawayMR wrote to the Mailstore Home Community about the following problem he was having regarding SSL certificate verification :

I am trying to backup my Gmail account but receive this error message:

The SSL/TLS certificate verification failed. In order to skip the
certificate verification, please enable the “Ignore SSL Warnings” option.
Details: Unable to perform revocation check of the server certificate.

I (Caraway is writing this) can’t find where to change the setting in order to Ignore the SSL Warnings. Thanks in advance for any help with this.

To which Dee, Mailstore Software Engineer replied:
This error is normally caused by 3rd party antivirus software programs blocking important connections and specifically in this case, the certificate verification process. What antivirus/security program are you running on your computer? Try disabling the software temporarily and then running the backup again and see if it goes through, which it should.

CarawayMR responded: Thank you! I’m using Avast. I did as you suggested and it’s running right now. Thanks again!

This email exchange was closed on 30 Oct 2018, so I (Jane) cannot post my questions (see below) on it.
Now I have 3 questions: Is it not dangerous to disable one’s Avast or AVG software even temporarily in order to run the backup? (I’m using AVG.) #2. How do I do that (i.e., disable it)? Simply uninstall it? #3. How long will it take for Mailstore to back up about 25,000 emails ? Thank you for emailing me directly, hopefully with easy to understand answers, at [email protected].

Wilm Tennagel
18/01/2019, 13:06

Hi Jane, thank you for your message and your interest in MailStore. Please understand that we cannot offer personal technical support for our freeware MailStore Home. Please log-in to our Support Community, describe your problem, post your question and I am pretty sure that you will receive an answer.https://community.mailstore.com/en/ Best Regards

Mark Tyler
14/02/2023, 07:40

Nice article! Thanks for sharing informative post Keep posting

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