MailStore – Error message “The profile name is not valid” appears when archiving from Outlook
ID: 13747
Summary
When selecting an Outlook profile to archive the error message “The profile name is not valid. Enter a valid profile name” appears.
Cause
Outlook profile names are read directly from the Windows Registry. Microsoft doesn’t document the Registry structure for Outlook profiles.
If your Outlook profile name contains special characters such as brackets, the name read from the Registry may be decoded incorrectly.
Resolution
The workaround for this issue is to manually enter the correct profile name instead of selecting it from the drop-down list.