MailStore Achieves Top Marks in Customer Satisfaction Survey
An international survey conducted among MailStore Server customers in the United States of America, Canada, Australia, New Zealand, Great Britain, the Netherlands, Belgium, Germany, Austria, and Switzerland and further countries confirms the high level of satisfaction with the quality of our products and services. Over 480 companies responded to our appeal and rated MailStore Server in terms of documentation, support, product features from the administrator’s and user’s point of view, and the price/performance ratio.
Top Marks for MailStore Server and The Service
The results show that MailStore Server meets the expectations of the companies surveyed. A total of 97.7 percent of those surveyed would recommend the email archiving solution to others.
96.1 percent of participants rated stability as ‘Very good’ or ‘Good,’ while 93.2 percent judged performance of the software solution as ‘Very good’ or ‘Good.’ The services provided by the technical support team were also examined. 92.8 percent of those who took part in the survey rated the quality of support as ‘Very good’ or ‘Good’ and 92.2 percent judged response times to be ‘Very good’ or ‘Good.’
We are delighted with this fantastic feedback and would like to thank all of those who took part in the survey. Your evaluations and suggestions motivate us to continue to do our best to ensure that our email archiving solutions and our services exceed your expectations in the future.
You can find more information about the results in our current press release and in our new white paper Customer Satisfaction Survey 2014.