The Process Log, to differentiate from the Audit Log, is used to log the technical processes inside MailStore Cloud, e.g. a directory service synchronization. Only a user with the “Admin” role can see the Process Log.
Process Log
The Process Log page has various features that can be used to search and manage processes.
- Search – The process log can be searched and filtered by different criteria.
- Process Type – Filters on a specific process type.
- Request ID – Each process has a unique request ID, which can be searched for.
- Minimum severity – Filters on the minimum severity, e.g. a search with minimum severity “Warning” will show warnings and errors.
- Timestamp – The start time of the process.
- Finished – The time when the top level process has finished.
- Refresh – The refresh icon can be utilized if needed to refresh the page.
- Actions – Allows you to view the details and messages (sub entries) of a process log entry.
Process Details
Note: The details view has a Copy button that copies the process data as JSON into the clipboard (e.g. to mail it to support).
- Status – The status of the top level process. If the status is not “Finished”, the process can be cancelled here.
- Severity – The maximum severity level that occurred in this process.
- Note: When a connection error occurs, you can navigate to the corresponding configuration and use the ‘Test connection’ button to see more details.
- Request ID – Each process has a unique request ID.
- Configuration – The ID of the configuration related to this process. Can be searched for in the according list view, e.g. in the directory services list.
- Timestamp – The start time of the process.
- Finished – The time when the top level process has finished.
- Note: Although the top level process has finished, sub processes can still be running. Their messages will continue to be added to the messages list of the top level process.
- Minimum Severity – The minimum severity to be shown in the messages list. A minimum severity of “Warning” will show warnings and errors.
- Messages – A list of messages generated by the top level process or its sub processes.
- Note: The messages show more details on the progress of the process.