MailStore Server – Error message received when trying to synchronize with a generic LDAP server
ID: 13554
Summary
Even if you enter the parameters correctly in MailStore Server, you cannot synchronize with a generic LDAP server. Instead, the following error message is shown:
MailStore Server was unable to retrieve a list of users from Directory Services. The server does not support the control. The control is critical.
Cause
This message is triggered by a generic LDAP server which does not support the “LDAP Control Extension for Simple Paged Results Manipulation” according to RFC 2696. This feature, which returns LDAP search results page-wise from the server, must be supported in order to synchronize with MailStore Server.
Resolution
Third-Party Issue
Ensure the LDAP server supports the “LDAP Control Extension for Simple Paged Results Manipulation” according to RFC 2696.