Services included in your Update & Support Service: | Standard-Support | Premium-Support |
---|---|---|
Free updates and upgrades to new major releases | ||
Access to non-public hotfix versions | ||
Technical support via e-mail * | ||
Technical support via phone * | ||
Option to purchase additional user licenses | ||
Prioritized handling of inquiries within max 24 hrs on working days |
* During business hours (Monday to Friday from 08:30 am to 05:30 pm CET)